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Discussion topic: Phone number transfer help

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This message was authored by SLM2 This message was authored by: SLM2

Phone number transfer help

Ive been with sky mobile for about 2 months. Kept my number from another provider and it has transferred over fine apart from 1 of my contacts. When I call or message my daughter, it is not showing my number. Please help - I've reset both phones, used hers to message mine and I reply to that but nothing has worked.
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This message was authored by caesarome This message was authored by: caesarome

Re: Phone number transfer help

Posted by a Superuser, not a Sky employee. Find out more

@SLM2 wrote:
When I call or message my daughter, it is not showing my number.

I presume it is showing the temporary number that came with the sim and not the transferred one, if so what phone do you have ?

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This message was authored by SLM2 This message was authored by: SLM2

Re: Phone number transfer help

Yes, i think so. It's the pixel 8a
This message was authored by caesarome This message was authored by: caesarome

Re: Phone number transfer help

Posted by a Superuser, not a Sky employee. Find out more

You could try resetting your network settings as per this:

 

https://www.sky.com/help/devicesupport/device/google-pixel-8/12152/scenario/reset-network-settings?c...

 

After doing this you will need to setup your Wifi connection again.

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SLM2
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This message was authored by SLM2 This message was authored by: SLM2

Re: Phone number transfer help

Thank you, that half worked!! Hasn't worked for messages unfortunately.

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