@Joshua42
Are you able to try the sim in another phone to see if the same happens, if it does then you will need to contact Sky about getting a replacement one sent out to you:
https://www.sky.com/help/articles/replacement-sim-sky-mobile
Select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.
Or use social media to get in touch with Sky.
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