Phone in Australia not working

[Marcor67]

I can only make calls on Wi-Fi. I installed an eSIM but since disabled it. I need to speak with sky but I can't call them. My wife's phone has been lost and I can't do anything about it 

[Daniel0210]

@Marcor67 

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems 

Additionally could you have exceeded the fair usage policy? https://www.sky.com/help/articles/sky-mobile-fair-usage-policy. 

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

Also bear in mind if your data usage is set too low or set to zero it will block you from using your phone abroad. You need to have at least £2 for every day you are there (recently offered free for Sky Diamond VIP customers).

🔹

This link explains how to report a lost or stolen mobile to Sky including a number to call if abroad

https://www.sky.com/help/articles/lost-or-stolen-sky-mobile