Phone exchanging

[SwayamKarki]

i bought a deepblue iphone but now i want Orange one if its possible with same billing

[Daniel0210]

@SwayamKarki 

As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process for the blue one. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.