Phone does not appear to be connecting to my WiFi

[Usx331]

I can't send or receive WhatsApp or Snapchat. When my daughter came her phone didn't work on our Wi-Fi. I have re booted our WiFi box and it still doesn't work. I've updated all my settings and still no difference. This has been going on about 3weeks now and it's really annoying. 

[Tom-W19]

Hi @Usx331 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Usx331 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks