0

Discussion topic: Phone delay

Reply
Avatar for Marks1233567991
Level 0 icon
What's this?
This message was authored by: Marks1233567991

Message posted on ‎04 Sep 2025 02:22 PM

Phone delay

The worst customer service I have ever had without doubt. 2 phones not delivered and when put on hold for a manager after 20 mins cut off twice to keep the stats high.

Report post
Post 1 of 3
67 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎04 Sep 2025 02:27 PM

Re: Phone delay

Posted by a Superuser, not a Sky employee. Find out more

@Marks1233567991 

As far as I know the managers in the call centres are primarily there to support their staff and not to be public facing. 

 

Even if you speak to one they'll be no better informed as to stock levels than the original agent. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 2 of 3
61 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎04 Sep 2025 04:07 PM

Re: Phone delay

Posted by a Superuser, not a Sky employee. Find out more

@Marks1233567991 

When did you place the orders for them and what does it say here:

 

https://www.sky.com/ordertracking

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 3
36 Views
0 Likes
Reply
Reply