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Discussion topic: Phone account hacked

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Avatar for Kelly-lou
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This message was authored by: Kelly-lou

Message posted on ‎14 Jun 2025 05:27 PM

Phone account hacked

My number is blocked by someone
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎14 Jun 2025 05:36 PM

Re: Phone account hacked

Posted by a Superuser, not a Sky employee. Find out more

@Kelly-lou  You're going to need to provide more details, how is your phone account hacked, how do you know your number is blocked?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Kelly-lou

Message posted on ‎14 Jun 2025 05:41 PM

Re: Phone account hacked

I cant dail out on it or phone sky its saying no network coverage
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Superuser
This message was authored by: GD1

Message posted on ‎14 Jun 2025 05:50 PM

Re: Phone account hacked

Posted by a Superuser, not a Sky employee. Find out more

@Kelly-lou  That does not mean that your accout has bee hacked or that your number is blocked, it's more likely to be a fault either with  the sim or local mast.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Superuser
This message was authored by: Daniel0210

Message posted on ‎14 Jun 2025 05:51 PM

Re: Phone account hacked

Posted by a Superuser, not a Sky employee. Find out more

@Kelly-lou 

That doesn't mean it's been hacked or blocked.

 

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for Lisa-P1987
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This message was authored by: Lisa-P1987

Message posted on ‎15 Jun 2025 08:45 AM

Re: Phone account hacked

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

Thanks

Lisa - Sky Tech Team Expert
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