Payments

[Courtsxxx]

Hello, i have just received an email saying my account will be suspended and i am 19 years old living with my mum and i've just got a job and will be starting on tuesday! is there any way i can solve this issue as soon as i get paid and i can pay it all off in one

[Daniel0210]

Are your services restricted yet @Courtsxxx ?
If not, if you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. We’ve been told that Skys Customer Service agents can’t stop that automated process.
We’ve also been told Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted quite promptly.

If your services end up being restricted you will have to pay what you owe in full before they are reinstated.