@Cassie13
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.
What does the breakdown of your mobile bill show this is for? Are your payments up to date?
Check the dates the bill covers; is it longer than the normal month? Compare it to a previous bill to see where if differs.
An increase normally means roaming charges, buying some extra data at £6.00 per GB, sending chargeable picture messages (which are currently 95p each), calls to non-inclusive numbers or a discount ending. Remember only 01, 02, 03 and UK 07 mobile numbers are inclusive.
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
