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Discussion topic: Payment

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Avatar for Ellie183
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This message was authored by: Ellie183

Message posted on ‎17 Nov 2025 02:55 PM

Payment

My phone bill was due out today, normally comes up on my online banking, but nothing. Is there a reason why it hasn't been taken? 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎17 Nov 2025 02:57 PM

Re: Payment

Posted by a Superuser, not a Sky employee. Find out more

@Ellie183 

Do NOT be tempted to make a manual payment. Let the payment be taken in due course. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎17 Nov 2025 02:58 PM

Re: Payment

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ellie183  you aren't talking to sky CS here so no one can answer that. If you check online does it say the bill has been paid ? Don't make a manual payment as sky will still probably take payment in the next few days. 

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