Payment Charged – No Order Confirmation

[Viviankarla]

Dear Sir,

I am reaching out to report an issue with an order I recently placed on the SKY Ireland website.

I bought a cell phone along with a mobile internet plan. At the end of the process, the website indicated that the request was successfully completed. I also took a screenshot of that page as proof.

However, so far, I have not received any order confirmation email. Despite this, the amount has already been debited from my bank account.

I kindly request that you check the status of my order and resend the confirmation email, as well as guide me on the next steps. In case there is any problem with the order, I would also appreciate information on how to proceed with the correction or refund.

I look forward to your response as soon as possible.

Sincerely,
Vívian Karla Cordeiro Santos Pinto

Moderator actions: Translated to English

[Daniel0210]

@Viviankarla 

As we’re customers here we have no insight into stock levels or delivery timescales.

If you have ordered a iPhone 17 there may still be additional delays. This happens every year after a new iPhone is launched.

After credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky Ireland, and then another from the courier which should have details of your 1 hour delivery time slot.