@Nicola224
Give Sky a call (dial 150 from your Sky mobile) and an agent can help with this. Trying to do it online is likely to put any payment you make onto your account as a credit to be used towards future payments.
▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
