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Discussion topic: Paying my bill

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Avatar for Charley22
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This message was authored by: Charley22

Message posted on ‎31 Aug 2025 02:37 PM

Paying my bill

I've been trying for well over a week to pay my bill manually on the app like i do every month but it's just not letting me it says review payment and then doesn't let me click it or when i can click it, it then doesn't do anything. How can i make a payment? 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎31 Aug 2025 02:50 PM

Re: Paying my bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @Charley22  looks like you will need to call sky on 150 if it's not letting you pay online. Have you tried on a different browser to pay online ? 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎31 Aug 2025 02:57 PM - last edited: ‎31 Aug 2025 03:00 PM

Re: Paying my bill

Posted by a Superuser, not a Sky employee. Find out more

@Charley22 

You should already have a continuous card payment or direct debit set up. That would prevent this scenario I'm afraid. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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