I have received my upgrade mobile phone and posted my old mobile phone back which was 4 days ago now but I am worried they haven't received it as my bill says I am still paying for it and it still means they have received my old phone. I don't want to be paying for 2 phones. What shall I do?
Nothing. Phones returned as part of a swap will take longer than 4 days to be processed, checked for damage, checked that all personal information has been removed from it and then its valuation confirmed. In the meantime it does mean that both for being paid for which will be rectified in due course.
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
