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Discussion topic: Parental unlock

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Rob281
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This message was authored by Rob281 This message was authored by: Rob281

Parental unlock

‎09 Jan 2025 11:12 AM

I can't view some sites and tick tok won't let me watch some videos. Think parental lock is on and I can't get it off

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daveNOS
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Superuser
This message was authored by daveNOS This message was authored by: daveNOS

Re: Parental unlock

‎09 Jan 2025 11:30 AM

Posted by a Superuser, not a Sky employee. Find out more

@Rob281 Parental lock on mobile can only be removed by verying your age, the only methods Sky accept are a valid credit card or the use of a credit agreement through Sky mobile.

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Daniel0210
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Re: Parental unlock

‎09 Jan 2025 11:45 AM

Posted by a Superuser, not a Sky employee. Find out more

@Rob281 

You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over so if you call them on 150 they can deactivate this for you.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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