Paid mob8

[Jodie47]

I paid my sky mobile bill by manual payment and then on the same day they took it again from my card so now I'm 80.50 in credit but I would like this money back if possible, what do I have to do? Thanks

[Daniel0210]

@Jodie47 
Manual payments are unnecessary. The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[63johnw]

Hi @Jodie47  firstly this is why you shouldn't make manual payments as sky will still take the direct debit. Is it showing as a credit on your account ? If it is we can ask the messaging team from sky to help from here, would you like someone to do that ? 

[Jodie47]

Yes it is showing as credit and yes please if you could do that that would be great, thank you 

[Daniel0210]

@Jodie47 
To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later or tomorrow. 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jodie47]

Yes i realise this now i made the manual payment as I missed the scheduled payment date but I wasnt aware they would try again but yes it is showing as a credit and I would like this money back if possible so if u could point me in the right direction that would be great thanks 

[Daniel0210]

@Jodie47 

See my post above yours. I have already escalated it to Sky. 

[Danz994]

Good Morning @Daniel0210 Thanks for making us aware. I'll send @Jodie47 an invite now and we can assist further. Thanks, Danielle