Discussion topic: Paid My Bill
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Message posted on 05 Jun 2026 05:28 PM
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Paid My Bill
I've paid my bill but the app is saying I haven't
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Message posted on 05 Jun 2026 05:31 PM
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Re: Paid My Bill
Have you have an unnecessary manual payment?
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 05 Jun 2026 05:32 PM
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Re: Paid My Bill
Is your mobile working so hasn't been restricted do to a bill not being paid, if not then there is usually no reason to make a manual payment as what might have happened is the payment you have made has not paid the bill but instead gone onto your account as a credit so have you checked to see if this is what has happened ?
You should have a credit/debit card or a direct debit setup so Sky can take it automatically from you so do you have this in place ?
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