Overcharged

[Alfiebwmn]

A direct payment has come out of my account a month earlier then it was

[63johnw]

Hi @Alfiebwmn  couple of questions, are you a new sky mobile customer ? Have you made a manual payment ?

[Alfiebwmn]

Yes I am a new customer I made my payment manually and still was charged my direct debit 

[Daniel0210]

@Alfiebwmn 

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 WORKING days. Either call or perhaps use social media (the links are at the bottom of this page).