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Discussion topic: Ordering a new phone, no processing?

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Avatar for R0CKETW0LF
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This message was authored by: R0CKETW0LF

Message posted on ‎31 May 2026 08:55 PM

Ordering a new phone, no processing?

Hi

I'm planning to end my contract as it has been fully paid for and start a new one with Sky. I attempted to buy a new phone w/ contract and put all my details + billing in... and nothing happened? No email confirmation nor any sign in the Sky Mobile app that any order has been placed. I waited the 2 hours suggested to see if it appeared and still nothing. Am I being impatient or did my order just never go through?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎31 May 2026 09:37 PM

Re: Ordering a new phone, no processing?

Posted by a Superuser, not a Sky employee. Find out more

@R0CKETW0LF 

You will; have to call Sky to see if they can find the order as it isn't clear from what you have said if the order went through or not. I would leave this to tomorrow now.

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