05 Nov 2024 06:09 PM
Hello,
i have had an email to say my order was cancelled but then after received a email to say that my order has been taken so was wondering what was happening.
05 Nov 2024 06:13 PM
Posted by a Superuser, not a Sky employee. Find out moreThese emails are known to arrive out of order and for you the important one is the cancellation one.
This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.
05 Nov 2024 06:18 PM
Posted by a Superuser, not a Sky employee. Find out moreAny upfront payment you’ve made should hopefully be refunded after about 14 days.
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