Discussion topic: Order
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Message posted on 05 Nov 2024 06:09 PM
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Order
Hello,
i have had an email to say my order was cancelled but then after received a email to say that my order has been taken so was wondering what was happening.
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Message posted on 05 Nov 2024 06:13 PM
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Re: Order
These emails are known to arrive out of order and for you the important one is the cancellation one.
This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 05 Nov 2024 06:18 PM
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Re: Order
Any upfront payment you’ve made should hopefully be refunded after about 14 days.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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