Order are canceled automatically

[UmangLbachiya]

I have place the order, it's my order, cancel I don't know why what is the reason I didn't get could you please check and let me know why my order are cancel every time thank you.

[caesarome]

@UmangLbachiya 

We are customers here so you are not talking to Sky.

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

[UmangLbachiya]

I have already check with credit agency. They said we didn't find any frod and any payment default.in your account . They said you can check with sky . I have check with sky they didn't provide the any upadate 

[Daniel0210]

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@UmangLbachiya wrote:

They said you can check with sky . I have check with sky they didn't provide the any upadate 

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@UmangLbachiya 

As @caesarome has already stated if you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. 

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.