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Discussion topic: Online device swap not working
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This message was authored by: ZM9
Message posted on 01 Jun 2026 09:09 AM
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Online device swap not working
Hi, I'm trying to upgrade and swap my mobile but it's not working online and can't get through to anyone to help.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 01 Jun 2026 09:15 AM
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Re: Online device swap not working
If for whatever reason the website is not letting you to put a swap order through then you will have to remain on the phone to get someone to do it for you so when asked any questions by the bot try saying nothing and remain on the line for as long as you can.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: ZM9
Message posted on 01 Jun 2026 09:43 AM
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Re: Online device swap not working
I have tried calling but can only get through to a robot not an advisor.
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