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Discussion topic: One time passcode not coming to my phone message box

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This message was authored by: Lringo82

Message posted on ‎24 Jan 2026 01:18 PM

One time passcode not coming to my phone message box

Since upgrading to a new phone and moving from EE to SKY I have transferred my old number over. Now it seems I am unable to receive one time passcodes to be able to get back on to my banking apps. This is very frustrating and I've tried a number of things but nothing is working.  any suggestions please?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎24 Jan 2026 01:20 PM

Re: One time passcode not coming to my phone message box

Posted by a Superuser, not a Sky employee. Find out more

@Lringo82 

Now you are up and running with Sky I would suggest calling them on 150 (it is free) so they can take a report from you about this so it can then be investigated by the relevant team.

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