Discussion topic: OTP

This message was authored by: Drat · ‎11 Feb 2023

Just moved account from O2 to SKY and we cannot get OTP's - this is affecting work - escalated to Sky and they are supposedly sending a new SIM. Looking it seems to be a massive problem for lots of people - SKY has to sort this out as they are not providing a service - thinking of reporting to Ombudsman

This message was authored by: caesarome · ‎11 Feb 2023

@Drat wrote:

thinking of reporting to Ombudsman

You can't go to them until you have put in a complaint to Sky and if they don't resolve it you can ask for a deadlock letter which will then allow you to take the matter further.

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This message was authored by: Drat · ‎11 Feb 2023

Thanks - Given so many people are experiencing this I will do that now and raise as a formal complaint - thx

This message was authored by: PandJ2020 · ‎11 Feb 2023

Just a thought but have you also checked with o2? Perhaps they haven't updated something their side fully?

I am just another Sky customer and my views are my own

Discussion topic: OTP

OTP

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