Number not transferred properly

[PeteG11]

I've just transferred to sky mobile, I've activated my sim, and provided the PAC code to transfer over my number. I've received a text from Sky, informing me that my number has been transferred sucessfully

When I am not connected to mobile data, any messages and calls I make, come from the original number, not my transferred number

What can I do to sort this, I have a Samsung Galaxy S23 FE

[63johnw]

Hi @PeteG11  when did you give sky your PAC ? 

[PeteG11]

Hi,

I shared the PAC code when I activated my sim, had a confirmation text when the PAC was accepted and another text about 24hrs later saying that the number had been transferred successfully 

[63johnw]

 But when was this @PeteG11  ?

[PeteG11]

PAC code submitted on Monday 4th August, text received saying the transfer was successful on Tuesday 5th August

[caesarome]

@PeteG11 

Have you looked at the settings ton the phone to see if it is now showing your transferred number ?

[PeteG11]

Yes I have, and its showing the number that I transferred,

But whenever I make a call, or send a text, its comes through as the number that Sky provided when I activated my sim

[caesarome]

One possible way around this would be to speak to Sky to ask them to send you a replacement sim as that will come with your transferred number and hopefully should fix this issue.

[PeteG11]

Ok, I'll give them a call tomorrow and arrange for another sim to be sent out

Thank you for your help and assistance