Number didn’t transfer

[OliviaTolhurst]

Hello,

I received an email saying my number transfer to Sky Mobile has been paused because some details don’t match with my previous provider.

I want to explain that I no longer have access to my old number, as I removed it from my device while trying to complete the transfer. Because of this, I’m unable to verify or retry the process in the usual way.

Could you please advise on how I can proceed with completing the transfer, or what alternative steps are available given that my old number is no longer active on my device?

Thank you for your help.

Kind regards!

[caesarome]

@OliviaTolhurst 

As we are just customers here you will need to call Sky on 150 about this if you number is still active on the sim from the other network you are trying to move it from. 

If needs be you should be able to use that sim in a mobile you got from Sky as it will be unlocked.