Not receiving calls

[St+Keyne]

I am not receiving a lot of my calls?

[caesarome]

@St+Keyne 

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[St+Keyne]

I've checked on your check the coverage, it says it's fine..... but it isn't. Only can make calls through our Wi-Fi and I'm not receiving all calls , this has been happening for months now. I wish I never changed my mobile to sky now as I never had any problems with Vodafone coverage, this is so frustrating as I'm missing important calls !

[St+Keyne]

Please advise.....

[caesarome]

As you appear to be able to make calls then have you called Sky on 150 about this as they might want to send you a replacement sim to try incase the one you currently have got has developed a fault. When calling stay silent when asked anything by the bot.

[St+Keyne]

What does bot mean please ?

[PandJ2020]

---

@St+Keyne wrote:

What does bot mean please ?

---

When you call you'll find out...  (it's the voice recognition system that tries to 'help')

[caesarome]

@St+Keyne 

If you have managed to avoid a bot when calling any company then you have done well but Sky like others use them to try to 'help'.

[Calumod21]

Hi, 

I have the exact same issue since moving from Vodafone this week.