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Discussion topic: Not receiving OTP

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This message was authored by: VC8242

Not receiving OTP

Transferred number from EE to Sky last week, now I am not receiving any verification text messages that are needed for absolutely everything (Apple, bank, uni etc) . Incredibly frustrating. 

 

I have tried all the usual fixes. Still not working. 

Is there a waiting period? 

 

Please help - how can I resolve this issue? 

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This message was authored by: caesarome

Re: Not receiving OTP

Posted by a Superuser, not a Sky employee. Find out more

So this can't be investigated by the relevant team at Sky I would report this to them by calling them on 150.

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This message was authored by: VC8242

Re: Not receiving OTP

Currently on hold with 150 for assistance but they don't appear to understand the issue. Already spent an hour with online chat - no resolution. 

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