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Discussion topic: Not given an estimated delivery date

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This message was authored by: Emma2004

Not given an estimated delivery date

I made and order yesterday and o was not given an estimated delivery date 

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This message was authored by: Daniel0210

Re: Not given an estimated delivery date

Posted by a Superuser, not a Sky employee. Find out more

@Emma2004 
As customers we have no insight into delivery timescales or stock levels.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

(Next day delivery can’t really be guaranteed although the website might suggest that quick a turnover is possible).


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This message was authored by: Emma2004

Re: Not given an estimated delivery date

Thank you. As I have the conformation order and it just says item waiting for dispatch but not received any tracking number 

This message was authored by: caesarome

Re: Not given an estimated delivery date

Posted by a Superuser, not a Sky employee. Find out more

@Emma2004 

When you placed the order there would have been an estimated delivery time shown. If it says it is awaiting dispatch then hopefully that isn't to far away now.

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