Not Refunded Data

[AnneP1]

I cashed in 50GB on 4 March 2026, towards a phone, the credit agreement was then rejected (always paid bills on time for 17 years).  I didn't get a refund, I had a chat with sky who said it would be resolved within 72 hours.  That was at least 2.5 weeks ago. Has anyone else had the same problem?

[caesarome]

@AnneP1 

Im not sure how long it takes so if it had t been returned by this time next week you might want to fill in this form to register a complaint:

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.