Discussion topic: No update on order for MacBook Neo
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Message posted on 10 Apr 2026 02:21 PM
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No update on order for MacBook Neo
Hi, I ordered a silver MacBook Neo but I've not had any update on delivery or shipment.
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All Replies
Message posted on 10 Apr 2026 02:24 PM
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Re: No update on order for MacBook Neo
@Lucy2002x
As customers we have no insight into delivery timescales or stock levels.
After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order
When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.
(Next day delivery can’t really be guaranteed although the website might suggest that quick a turnover is possible).
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 10 Apr 2026 07:20 PM
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Re: No update on order for MacBook Neo
Apple have apparently underestimated the demand for Neo's. It make be some time...
Message posted on 11 Apr 2026 11:17 PM
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Re: No update on order for MacBook Neo
At least I know in advance. Fortunately, I have the mySky app on my phone so can check it every day and I have the DPD app so that will automatically update for me and I have plenty of ways to keep myself calm while waiting for it to arrive such as listening to classical music and journalling (I will be able to do it digitally on the MacBook once it arrives as I already use Apple's journal app anyway so I can seamlessly continue due to the iCloud keychain)
Message posted on 23 Apr 2026 07:29 AM
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Re: No update on order for MacBook Neo
Message posted on 23 Apr 2026 10:05 AM
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Re: No update on order for MacBook Neo
Mine arrived day after I placed the order
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