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Discussion topic: No update on order for MacBook Neo

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This message was authored by: Lucy2002x

No update on order for MacBook Neo

Hi, I ordered a silver MacBook Neo but I've not had any update on delivery or shipment. 

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This message was authored by: Daniel0210

Re: No update on order for MacBook Neo

Posted by a Superuser, not a Sky employee. Find out more

@Lucy2002x 
As customers we have no insight into delivery timescales or stock levels.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

(Next day delivery can’t really be guaranteed although the website might suggest that quick a turnover is possible).


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: PandJ2020

Re: No update on order for MacBook Neo

Posted by a Superuser, not a Sky employee. Find out more

Apple have apparently underestimated the demand for Neo's.  It make be some time...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Jxcy

Re: No update on order for MacBook Neo

At least I know in advance. Fortunately, I have the mySky app on my phone so can check it every day and I have the DPD app so that will automatically update for me and I have plenty of ways to keep myself calm while waiting for it to arrive such as listening to classical music and journalling (I will be able to do it digitally on the MacBook once it arrives as I already use Apple's journal app anyway so I can seamlessly continue due to the iCloud keychain)

This message was authored by: MrHetch

Re: No update on order for MacBook Neo

I ordered mine on the 21st of April, and it said 1-2 weeks delivery. I would be happy to hear when yours comes through. I will drop a message here if mine comes through sooner than suggested.
This message was authored by: Jxcy

Re: No update on order for MacBook Neo

Mine arrived day after I placed the order 

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