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Discussion topic: No sim card

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Avatar for JosephMilner
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This message was authored by: JosephMilner

Message posted on ‎26 Feb 2026 04:26 PM

No sim card

Hello I've recently swapped my phone with yourselves and my last phone had an esim. I assumed that my new phone would include an esim. It's been three days since I've requested one and I've been unable to use this new phone and that's three days extra I've had to hold onto my old phone so I haven't sent it back yet. Could you please send me a sim for my phone ASAP.
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎26 Feb 2026 04:29 PM

Re: No sim card

Posted by a Superuser, not a Sky employee. Find out more

@JosephMilner 

Did you follow this guide to transfer the esim to your new phone:

 

https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎26 Feb 2026 04:30 PM

Re: No sim card

Posted by a Superuser, not a Sky employee. Find out more
@JosephMilner wrote:
Hello I've recently swapped my phone with yourselves

This is primarily a customer helps customer forum - you are not directly addressing Sky.

 

See here for transfer instructions: https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim

I am just another Sky customer and my views are my own even if you don't like the answers
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