@ROCH27
Same link as the post above your applies…
Any relevant information showing on this link
https://www.sky.com/help/articles/service-status-sky-mobile
If it's a mast issue you should be able to still use your mobile in other areas so that is why you're still paying. The link may disclose a nearby mast issue. Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.
Billing continues through such issues. When it's fixed call Sky and ask it they'll put a credit on your account as a good will gesture.
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
