This discussion topic has been answered Discussion topic: No signal or data for a week

This message was authored by: Hannah931 · ‎06 Jul 2026

What a joke! No signal or data for a whole week. In my home area.
Phone won't connect to the wifi also. (Sky broadband)

Tell me what I'm actually paying for? I expect to be compensated for this.

This message was authored by: Daniel0210 · ‎06 Jul 2026

Does any relevant information show on this link?

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. In case you aren't aware Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

View this Answer within the discussion

This message was authored by: Daniel0210 · ‎06 Jul 2026

@Hannah931

Does any relevant information show on this link?

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. In case you aren't aware Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

This discussion topic has been answered Discussion topic: No signal or data for a week

No signal or data for a week

Re: No signal or data for a week

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Re: No signal or data for a week

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