Phone service has been out for incoming and outgoing calls for over 4 days now, ive tried countless times to engage with sky online as I can't speak to anyone on the phone. Does anybody know how long a service has to be down for before you can claim for loss of service
Unlike Broadband and Sky Talk there is no automatic compensation.
Once the issue has been fixed contact Sky to request a credit be placed on your account but they aren't obliged to.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Posted by a Superuser, not a Sky employee. Find out more
Bear in mind @Higgsy2 if your sim plan is £10 per month then 4 days loss of service equates to about £1.20. So any compensation, if they give you any, will not be much.
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