No mobile service

[L3R]

There's been no mobile service in Falkirk for 24 hours now. Why and when will it be fixed?

[PandJ2020]

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@L3R wrote:

There's been no mobile service in Falkirk for 24 hours now. Why and when will it be fixed?

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Some issues reported in that general area.  Check your exact location here: Service status (Sky Mobile) | Sky Help | Sky.com | Sky Help | Sky.com

[L3R]

This is day three of no mobile signal in Falkirk Scotland. Absolutely ridiculous! Anyone else?

[L3R]

Received a message on the Sky App that Sky is now back online. Wrong! Still no signal and yes, I have turned my phone off and on. Plus I can't use the app, it won't load and keeps buffering. This is now five days without mobile and data. I have spent a ridiculous amount of time trying to resolve this through Sky chat which also wouldn't give me access for a period of time. Complete incompetence.

[caesarome]

@L3R 

If you ha e had no signal for five days then it started before yesterdays 5 hour outage so if you are using a SIM card have you tried it in another phone ?

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

[L3R]

I have the same situation. No signal all week. All I get from Sky reps is generic response "We're working to fix the problem" or "There is work being done on a mast" with no idea of when it will be completed. Sky won't release you from your contract w/o penalty even though they aren't fulfilling their obligations in the contract. 

[PandJ2020]

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@L3R wrote:

Sky won't release you from your contract w/o penalty even though they aren't fulfilling their obligations in the contract. 

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They will.  You've read what the contract says?

Bear in mind other providers may have the same issue if they are using the same mast.

[eileen8000]

Same. No service since Friday, 7 August.

[caesarome]

@eileen8000 

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@caesarome wrote:

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

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