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Discussion topic: No mobile data

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This message was authored by: KK79

No mobile data

Since returning from America in August my phone will not connect and use my sky mobile service. Whilst in the house it uses home WiFi but when out I can not make a call or use data. No one can call me and I can't receive texts. 
I used an eSIM in America but cancelled that mid August. 

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This message was authored by: caesarome

Re: No mobile data

Posted by a Superuser, not a Sky employee. Find out more

@KK79 

What phone have you got and if one that can take multiple esims, have you made sure your Sky one is now selected as the main or primary one if this is an option ?

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This message was authored by: 63johnw

Re: No mobile data

Posted by a Superuser, not a Sky employee. Find out more

Hi @KK79  If this is an iPhone try this, settings, mobile service, sim applications and change the setting there.

If it’s android try this
Sky Menu App or SIM toolkit,Roaming, Make sure this is set to Home.

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