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Discussion topic: No instructions to set up new iphone

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This message was authored by Scamp2 This message was authored by: Scamp2

No instructions to set up new iphone

I've just received a new iPhone fro you buttheres no setting up instructions also my old plug from my iPhone 7 won't be able to be used to charge it 

 

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This message was authored by twilight+princess This message was authored by: twilight+princess

Re: No instructions to set up new iphone

We're fellow Sky users here so you're not contacting Sky.

Usually after turning the phone on your taken through setup (language, time & date etc) eventually showing the choice to restore the phone from a backup/iCloud, transfer from your current iPhone via Wi-Fi or setup as a new phone.
Have you signed into your iCloud account?
What are you seeing onscreen?

Virginia.
Diamond Sky VIP member.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No instructions to set up new iphone

Posted by a Superuser, not a Sky employee. Find out more

@Scamp2 

 

Typically Apple expects customers to switch on their shiny new thing and follow screen-based guidance: there won't be any setup instructions from Sky.

 

Apple (and Samsung ) no longer ship chargers with new phones: there's typically a lead in the box intended to convert an older transformer plug, or you'll need to source a suitable unit yourself.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by caesarome This message was authored by: caesarome

Re: No instructions to set up new iphone

Posted by a Superuser, not a Sky employee. Find out more

All you should need to do is to use the sim from your old phone in the new one.

 

If you need a new cable you will have to order one yourself as the likes of Apple no longer supply them.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No instructions to set up new iphone

Posted by a Superuser, not a Sky employee. Find out more

@Scamp2 

 

Set-up:

 

https://support.apple.com/en-gb/105132 

 

Charging:

 

As part of our efforts to reach our environmental goals, iPhone models no longer include a power adapter in the box. iPhone continues to work with existing power adapters and USB-A to Lightning cables, such as those included in prior models. iPhone models now come with a newer USB‑C to Lightning cable that supports fast charging and is compatible with USB‑C power adapters and computer ports that you may already have. You can use either a USB-A to Lightning cable or the newer USB-C to Lightning cable with your iPhone.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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