Discussion topic: No data, cannot make/receive calls

This message was authored by: Ab210 · ‎26 Jun 2024

Looking for any help!

My daughters Sky Sim won't let her use Data or make any calls/receive any calls. We recently arrived back from the USA, and it is since then that this has happened.

I have followed the online troubleshooting with no avail. I try to 'manage' the sim by asking it to send the network settings, but nothing comes through?

Will i need to request a new sim?

Thanks!

This message was authored by: PandJ2020 · ‎26 Jun 2024

Change SIM applications setting to 'home'.

I am just another Sky customer and my views are my own

This message was authored by: Daniel0210 · ‎26 Jun 2024

@Ab210

Depending on the device try this

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Ab210 · ‎26 Jun 2024

That worked great thank you her phone was set to abroad

Thanks

Discussion topic: No data, cannot make/receive calls

No data, cannot make/receive calls

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