No data, cannot make/receive calls

[Ab210]

Looking for any help!

My daughters Sky Sim won't let her use Data or make any calls/receive any calls. We recently arrived back from the USA, and it is since then that this has happened. 

I have followed the online troubleshooting with no avail.  I try to 'manage' the sim by asking it to send the network settings, but nothing comes through?

Will i need to request a new sim?

Thanks! 

[PandJ2020]

Change SIM applications setting to 'home'.

[Daniel0210]

@Ab210 

Depending on the device try this

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

[Ab210]

That worked great thank you her phone was set to abroad

Thanks