No activation code

[Kate198340]

Hello back in October I ordered a phone on sky mobile for my daughters Christmas present . I have gone to activate it this morning but I've deleted the email for the activation code for the eSIM.. is there anything I can do to get this code? 

[63johnw]

Hi @Kate198340  if I were in your situation I would go to sky.com and order a physical sim. When it arrives activate it and the if she still wants to then convert it to an esim. I don't think there is anything you can do to activate the one you have. You could try contacting them on their social media channels at 9 this morning to see if there is anything they could try ? 

[63johnw]

Just to add @Kate198340  if a physical sim isn't activated within 31 days it drops off you account and it could well be the same with an esim.