No Ring or text alert (Audio)

[Diva1]

I have looked at ALL settings but for the last 4-5 days My phone has not rung (Audibly). The same goes for the text alert. Audio works fine when watching videos online, etc. When I go into Sounds and Haptics to check my ringtone it works when I choose a ringtone and plays fine. My phone has the Volume up full, is NOT on Airplane mode, and is not on Do not disturb. 

HELP!!!

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.