No Network

[Seanyb73]

I've carried my number over from a sky sim to a replacement sim which worked fine for 5 days. Now I have no network and haven't for 18 days and all sky say is wait 3 days, so I wait... nothing. Ring again then wait 72 hours, so I wait 72 hours and nothing so ring again and guess what, yep wait another 72 hours. Sky are sending me insane and round and round in circles. I've spent over 500 minutes on another network trying to find out what the problem is.  No one seems to know I just get sent in circles. When can I contact omnibusman to get them to sort it cause as a 27yr diamond vip customer means absolutely nothing!!?

[PandJ2020]

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@Seanyb73 wrote:

When can I contact omnibusman to get them to sort it

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Either 6 weeks after raising a formal complaint or when Sky issue a deadlock letter.

https://www.sky.com/help/articles/alternative-dispute-resolution-financial-ombudsman-service

[Daniel0210]

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@Seanyb73 wrote:

When can I contact omnibusman 

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Hi @Seanyb73 

If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

You may wish to consider making a complaint via the methods in this link.

https://www.sky.com/help/articles/how-to-make-a-complaint 

Sky will aim to resolve it in 10 days but really they have up to 6 weeks to resolve it or you can then request a deadlock letter potentially allowing you to take it further.

Also see this link

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/ 

[Seanyb73]

Hi, thanks for the response, made a official complaint and it went nowhere. Apparently it's been escalated to tech team and they did try and ring me on the number that doesn't work... seriously if this is the tech team that don't even understand that the number doesn't work but they ring it anyway after I have given them a alternative number to ring several times, what hope is there to get this issue fixed!! 

[PandJ2020]

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@Seanyb73 wrote:

 made a official complaint and it went nowhere. 

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Then you need a deadlock letter or wait 6 weeks.