No Connection

[Pastie]

All day today I've had no mobile network for calls or data. I've rebooted, turned my eSIM on and off and am unable to reinstall the SIM because of an error that says 'contact provider". I've still got about 2GB of data left so it can't be that. Service map shows green and I've been out and about to a few different places today, but still in and around South Leicestershire. Anyone else seeing similar issues today?

[Hey35468]

Yes I'm also having the same issue and haven't been able to fix it 

[Pastie]

Looking at a few of the posts now from yesterday and this seems to be not an isolated issue because others are having exactly the same problem. I've spent the last hour chatting to sky and they've not been able to do anything but it looks like it may be because it's network and not individual issue. 

[Pastie]

Update. I've been without mobile network now for almost 3 days. Sky unable to resolve and I've heard nothing from them since yesterday morning. Clearly a wider issue than just me, but if it's not solved in 24 hours I'll just move to a new provider. Sky clearly have no desire to even keep me up to date. That's half the battle. If you can't fix something, tell someone don't just tell them nothing. 

[Rachieh1988]

Mine has also been down for about 3 days and I'm on emergency calls only. Not had a single update and the chatbot is useless. Very irritating to have spent 30 mins on a Monday morning trying to get ChatGPT to help as the chatbot is so rubbish and it's clearly not an issue with me or my phone. Will just cancel my contract if not up and running by tomorrow.

[Ali7169]

I'm in South of England and have also been like this since Saturday. Local mast issues here apparently. Sky are blaming O2 but O2 users near me are working so it is just Sky. Offering compensation is pointless when all I want is to use my phone now! 

[Brownsafire]

Me also

This is very poor from Sky.

[Sort-it-out]

Been having this issue for some time - when I speak to customer services, they just say whatever is in the next box ...... went from there are issues on a mast nearby - when I said my wife is on sky and hers is working fine - they then said oh it's your SIM card it corrupted ??? We'll send you a new one.........,, few hours later phone started working (replacement sim never arrived )

loving the Sky mobile updates - oh wait! No ...... absolutely jack all from them! 

[Pastie]

Totally agree with all the comments here. I'm just ditching this contract tomorrow and moving to one of the other thousand that we can choose from. Sky clearly struggling at the moment with their support arm as I've had issues with Sky Q lately and it's just as bad. Shame but it's disappointing that the customers have to do all the leg work on so many occasions. 

[mcksco · Accepted solution]

I've also had this issue for 6+ days - despite the back and forwards with support, no resolution was forthcoming.

However, I've managed to fix this myself - posting here in the hope that it'll help someone else (assuming the cause is the same)

- On Android, find the 'Sky Menu' app.

- Select 'Roaming'

- Ensure both 'Automatic' and 'Sky Settings' have '>' in front of them.

I've never changed these settings ever but somehow, this combination has fixed my issue. 

[Rachieh1988]

This fixed it immediately!!! Thank you SO much. They should be paying you

[mcksco]

No problem - it was a bit of trial and error after massive frustration that paid off.

REALLY curious to know how widespread this is and what has caused this issue..... 

[Pastie]

What a hero! I mean it's a hugely different discussion about WHY paying customers have to fix this themselves but I genuinely appreciate you sorting that. 

I've also found a menu I didn't know existed 😁. 

Seriously. Thanks again. 

[teksta]

Can confirm that the sky menu solution does work on my phone, had to do a reboot once I selected the sky settings option and then after about 30 seconds once the phone rebooted I had my signal again

Many thanks for suggesting that and hope it helps other people with the same issue

[Ali7169]

I'm on iPhone have tried these settings and it also worked! Thank you so much. I too have never changed these settings but so glad I can now use my phone outside the home. Sky told me today it would be another week until the mast is fixed!

Thanks again