New sky SIM cards on my wife’s and my mobile phones are not allowing incoming or outgoing calls

[buckingham1]

We inserted new Sky SIM cards into our mobiles. We used the PAC codes to retain our old numbers.My wife received a text today to say that her old number is now working. But it is not. She can receive texts but cannot make phone calls

[caesarome]

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@buckingham1 wrote:

But it is not. She can receive texts but cannot make phone calls

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The issue might be related to this ongoing network issue:

https://helpforum.sky.com/t5/Sky-Mobile/Can-t-make-calls/m-p/5041934/highlight/true#M255842

Since the number has transferred has she checked that it is showing the correct one if the phone and if it is tried a reboot of the phone ?