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Discussion topic: New sim card issue

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This message was authored by Kieranwain95 This message was authored by: Kieranwain95

New sim card issue

Hi, i am currently a Sky customer and i have ordered a new sim card through Sky to switch my sim deal but when i have tried to enter the PAC code to keep my number its saying it cant be accepted as im already a Sky customer. I cant activate the sim unless i go down the route of changing my number which i dont want to do, how do i activate it and keep my number? 

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This message was authored by caesarome This message was authored by: caesarome

Re: New sim card issue

Posted by a Superuser, not a Sky employee. Find out more

@Kieranwain95 

You can't use a Pac to switch your phone number from one Sky sim to another if this is what you are trying to do so you have a few options:

 

You could call Sky to ask them to cancel this new sim you activated and then use the one you have in your new phone.

 

You could either use the sim you have or if you want to transfer the number you have to the new sim then you would need to use a Pac code to transfer your current sim number to a PAYG network and then use another pac code via them to transfer it back to your new Sky sim.

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