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Discussion topic: New phone

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Avatar for Tamaraclark2004
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This message was authored by: Tamaraclark2004

Message posted on ‎18 Aug 2026 11:59 AM

New phone

I have ordered a phone for my mum on my sky contract and have asked for an e-sim. I don't know how to set ir up. In my app I can't find the order of the phone as it is saying no recent orders. I don't know why this is happening and need help. 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎18 Aug 2026 01:35 PM

Re: New phone

Posted by a Superuser, not a Sky employee. Find out more

@Tamaraclark2004 

The latest on your order should be found here:

 

https://www.sky.com/ordertracking

 

When it is due you will get an email or text from DPD with a one hour delivery slot.

 

This link d sins how to activate the ESIM:

 

https://www.sky.com/help/articles/esim-sky-mobile-activate-and-install

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