New phone

[scobie10]

I have changed my phone to a Samsung S23, from the phone i bought from Sky Mobile. I am not receiving Software Updates as I do not know how to tell Sky about the change. Does anyone know what I should do Sky is still my network provider.

[63johnw]

Hi @scobie10  you don't need to tell sky about the change as any software updates should come from Samsung. 

[scobie10]

Thank you for that, Samsung support told me to contact my Network supplier.

[caesarome]

@scobie10 

When there is an update from Samsung it will be received by your phone so why do you believe you are not receiving any because at this time of year with the Christmas and New year holidays it is doubtful that Samsung will release any.

[scobie10]

My phone is running on Android 15  I know there was an Android 17 update released in September 2025. Why do Samsung and Sky make it so difficult to contact them for support???

[caesarome]

Google AI says this:

The Samsung S23 series in the UK is currently running One UI 7.0 (based on Android 15),

[scobie10]

Thank you caesarome.

[daveNOS]

@scobie10 If you are not receiving any updates then it may be worth checking that you have a UK version phone,

Settings > About Phone > Software Info

Then check to see if it is a UK phone here https://eu.community.samsung.com/t5/galaxy-a-series/list-of-samsung-galaxy-csc-country-specific-prod...

[scobie10]

Thank you Dave NOS

• How do I check this ??

[caesarome]

@scobie10 

On your iphone go to Settings > About Phone > Software Info

And make a note of the Software Info and look for it on the website via that link posted by @daveNOS 

[scobie10]

• Thank you caesarome, still not sure what I'm looking for.