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Discussion topic: New phone
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This message was authored by: Newera
Message posted on 18 Nov 2025 03:43 PM
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New phone
- Bought new phone with the plan my old number isn't showing contacted the customer service they guided me how to restart the phone which I did twice but it's the same result . I wanted to keep the old number tried through pac code but still showing the different number so if anyone kindly help me
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This message was authored by: PandJ2020
Posted by a Superuser, not a Sky employee.
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Message posted on 18 Nov 2025 03:54 PM
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Re: New phone
Did you obtain a PAC from your previous provider?
When did you give it to Sky?
What phone is it? You probably haven't changed the relevant settings.
I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: 63johnw
Posted by a Superuser, not a Sky employee.
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Message posted on 18 Nov 2025 03:56 PM
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Re: New phone
Hi @Newera if your old number is with Sky then you can't use the PAC to transfer it to the new phone. Either use your old sim/plan in the new phone or use the PAC to port your number to a different network on PAYG then port it back again onto the new sim/plan.
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I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
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