Discussion topic: New phone
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Message posted on 03 Feb 2025 11:20 AM
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New phone
I just been online to sign up for a new phone and I've got no record or email to confirm it- it says it went through but I've heard nothing
pls help
thanks
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All Replies
Message posted on 03 Feb 2025 11:31 AM
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Re: New phone
It's not necessarily instant. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order
When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. As customers we have no insight into stock levels or the delivery timescales.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 05 Feb 2025 04:57 AM
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Re: New phone
Thanks , yeh I got all my emails etc so all good and I've received my phone now- cheers for the reply
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