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Discussion topic: New phone old number

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Avatar for Lucygoosey1
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This message was authored by: Lucygoosey1

Message posted on ‎02 Mar 2026 12:54 PM

New phone old number

I've set up my new phone with my old number which works, but sky have sent me a new number which I don't want, will this cause me any issues for example billing or will it be ok to just ignore and just not use the new number? 
thanks in advance 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎02 Mar 2026 01:10 PM

Re: New phone old number

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lucygoosey1  as long as you don't activate it then it will drop off your account and you won't be charged. 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎02 Mar 2026 01:18 PM

Re: New phone old number

Posted by a Superuser, not a Sky employee. Find out more

Sounds like it's been activated... If so, call Sky within the cooling off period to cancel it.

I am just another Sky customer and my views are my own even if you don't like the answers
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